Due to the ongoing and ever changing situation with COVID-19, we want to keep you up to date on everything we are doing as a business during these unprecedented times. Our priority is the health and safety of all of our customers and staff and we have undertaken new measures based upon current government guidelines. We will monitor the situation daily and update you as often as possible.
Our Order Fulfillment Centers:
Our Fulfillment Center is currently closed while we carry out some major refurbishments. We would have loved to have done this earlier but it had to be put on hold due to limited building materials and social distancing measures. We are pleased to announce that these works have now begun and we are hoping to reopen to the public mid to late November. We can’t wait to unveil our revamped showroom to you as soon as it is safe to do so.
Click and Collect:
Although our showrooms are temporarily closed in Tennessee and West Africa, Nigeria. Nigeria Order Fulfillment center is Under Reconstruction. We are still offering a click & collect service. Simply order online or over the telephone and a member of our team will be in touch to answer any of your questions. If your order is placed after 5pm, our team will contact you the next working day. Kindly note : To meet with a representative on our Construction Site is presently based on Appointments. Upon arrival at our premises please call us to let us know you’re here and we’ll arrange for your goods to be brought to your vehicle.
Delivery Service:
Our delivery service is based on a one man drop off service. Where possible your goods will be placed in the room of your choice at ground floor level subject to clear access and no steps. If you have steps or stairs that’s not a problem, however there is a charge for this service and we can only do a maximum of 13 steps in a single flight. Our driver will call you, up to one hour prior to delivery, then upon arrival will ensure they keep a two metre distance from your door and may ask you to wait in another room whilst they deliver your products. In the event of your items not fitting through your doorway, our only option would be to deliver into a garage or outhouse.
For larger Furniture or Appliances we may need to open the Package to get it in to the property, this is a chargeable service which you can arrange via phone call. If however you have bi-fold or sliding doors with no steps you shouldn’t need to select this service.
Employees and our customers’ health and safety is a top priority, which is why we are providing our delivery teams with face masks, gloves and hand sanitizers. There may be an occasion where a driver does not feel comfortable entering your home, in this case, provision would need to be made to leave the product in a secure place with your agreement.
Our Website:
The website is up and running and where items show ‘in stock’ you can place your order . For items which are ‘available to order’ we will be in touch within 3-5 working days regarding delivery dates. If you prefer to speak to us before placing your order, feel free to call our Sales team for information. Please take extra care to leave us as much delivery information as possible when placing your order. If you are self-isolating, please make our deliveries department aware so we can take the necessary precautions prior to and during your delivery.
On the Phone:
Our phone lines are open as usual and our sales team are still on hand to provide you with the very best deals on your appliances. Call us on 7313943941 or +2348035069183 for advice and multi buy package deals to help you to save money on those essential purchases. During this time, we would appreciate your patience if it takes a little longer than usual to get through to our sales team. They are working hard to get back to every customer and will do everything they can to help with your queries.
Customer Care:
During this period, we have a reduced number of staff available to deal with your enquiry. Regrettably, this may lead to a delay in providing service cover in the event of a breakdown or damaged furniture or appliances. Many issues may be resolved by referring to the trouble-shooting guide within the instruction manual supplied with the appliance or assemble manual. If you do not have this to hand, you should be able to download a copy from the manufacturer’s website. You will also be able to access product information, help guides and in some cases, book an engineer visit.