Terms of service

The information contained on this website is of a general nature and does not take into account your personal needs and requirements.
We constantly strive to build strong and lasting relationships with-our valued customers. By listening to customers feedback, we are able to continuously improve our products and services as well as address immediate concerns.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

COMPLIMENTS
Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one. If our representatives have provided excellent service in any way,please let us know so that we can further encourage them through the feedback process

CONCERN

If for any reason you feel that you have not received the best standards of service, Please let us know. We have developed a process that we believe makes it easy for you to share your concerns so that it can be addressed quickly and fairly.
If you contact us by mail or email, please provide as much detailas possible about your complaint.

NEED AN UPDATE ON YOUR COMPLAINT

If you have submitted a complaint to us, you may contact us at any time to request an update on the status. Contact us on 09073921383 or customerservices@adunnis.com . Be sure to make reference to previous communication so that we can respond effectively.

RESOLUTION
We will try to address your complaint within minutes. However, if this is not possible, we will notify you in writing within 14 days to confirm your complaint. We will treat you fairly and try to resolveyour complaint as quickly as possible.
Once the investigation is completed, we will notify you by phone or via email to let you know the outcome and reasons for our decision.